As we discussed in a recent post, we have been working to make the marketplace moderation process quick and efficient, while at the same time ensuring that only the best quality listings are approved for sale. Update: Effective immediately, listings are being moderated by your own Success Coach first in order to ensure: 1. every listing is moderated within 24 hours 2. you have the opportunity to communicate directly with your Success Coach about why your listings are approved or rejected as they are moderated. ------------ There is still some confusion surrounding moderation process so let’s address your concerns and areas of confusion: Understanding the reason why your listings may be rejected The marketplace guidelines are available for you to review at any time. The following reasons are why most listings are often rejected: - E-content that is not listed as Premium Blog (including photos, recipes, blogs, wallpapers)
- Food and beverages (you must have the food and beverage information listed, including the expiration date)
- Dietary supplements and medicinal items
- Affiliate marketing links and information
- Animal and wildlife products
- Used or opened cosmetics
- Adult content
- Counterfeit currency or stamps
- Software
- Delivery or Shipping Cost is greater than the price of product or service
For those of you that have experienced listings that have been rejected without reason, you should now be able to communicate directly with your Success Coach after all moderations to resolve any confusion that you may have. If for whatever reason you are not satisfied with your coach’s answers, you can select a new coach at any time to find the coach that works best for you.
Some best listing practices to ensure your listings are approved: Your item should always have a relevant photo that clearly identifies the item. If you look at the photo and have any doubt about what the item is, you should choose a new photo. Product description: Moderators review this section to make sure that the item is properly described. - What service are you selling? How is the product used? Is there anything that the buyer should know prior to deciding they want to purchase the item? What is the size of the item? What is its condition?
- If you are leaving one-word descriptions, or have a complicated item with no description, you are not properly describing the listing.
- Leave any shipping details for the item in the “Shipping Details” section
Shipping information: - You should always include information in the “Shipping Details” section. These shipping details should include:
- Your shipping method (examples include USPS, Or DHL, Or FedEx). This is absolutely required.
- Some other suggestions and tips for creating your “Shipping Details” include:
- The shipping duration (how long will shipping take?)
- You should not list a different shipping cost here than what your item has listed as its shipping cost.
- You should not add that the buyer needs to pay additional shipping costs after they purchase your item (again, you should establish your shipping costs when you list your item, not AFTER the sale has occurred)
- If you have chosen to ship to a certain country when you created your listing, any shipping details should match up. (i.e don’t say you ship worldwide, and then in your shipping details say you only ship to Germany).
- For international shipping, it is helpful for the buyer to know that there may be an import charges. Add this to the shipping details.
Pricing your listing: - Always be sure that your item, and it’s shipping cost, are reasonable.
- Do you need help calculating appropriate shipping costs in US dollars? Use google shipping calculator for help.
- Items that are unreasonably priced or with unreasonable shipping costs (shipping cost listed as $100 for a keychain? Not reasonable!)
I hope this post has been helpful. By following the above guidelines, your listings have a much higher likelihood of being approved so yiu can hit your Daily Goals– which is what all of us want you to achieve in the end. Thank you everyone for your constant feedback, as it helps us improve the marketplace as quickly as possible. And remember, if 9 or 10 out of your most recent 10 listings were approved, your next listing will be published instantly.
Do you have more questions? Just ask us! We’re here to help. Brian President, empowr
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